We require candidates that play a crucial role in providing technical assistance and support to our clients regarding network-related issues. You will be responsible for monitoring, troubleshooting, diagnosing, and resolving network problems to ensure our clients' systems operate efficiently. The majority of your workload consists of preparing and submitting quotes within SLA, with the aim to resolve swiftly.

Duties would include, but not limited to: Provide first-line technical support to clients via phone, email, or Whats App regarding network-related issues. Troubleshoot and diagnose network problems, including connectivity issues, configuration errors, and performance concerns. Escalate complex issues to Level 2 support or appropriate internal teams for further investigation and resolution. Create and action all support interactions, including details of the issue and the resolution, in the ticketing system. Collaborate with other ...