Platform Support Specialists are responsible for providing 24/7/365 pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.
Proactive Services:
Work with proactive platform monitoring technology to identify and address incidents Lead by example and assist with mentoring/training new staff Responding to and resolving Incidents logged for Cloud/SaaS/Managed Services Working collaboratively with Vista teams globally to resolve incidents Reading and understanding program code to assist with problem solving Using SQL Server and SQL statements to assist with problem solving Using Azure and monitoring tools to assist with problem solving Reading and interpreting error logs Recording all details of support calls into Vista’s issues system Be available on rotation with a cell phone for urgent after-hours support issues <...