You will own the build and continuous improvement of the Salesforce environment that runs Sovos' global customer-support operation, ensuring the platform is a force multiplier for agents, not a tax on their time.
You’ll be responsible for designing, building, and maintaining the Salesforce solutions that power Sovos' Global Support Services organization. Partnering directly with the CX Product Owner and support leadership, you will translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations—from small automation wins to multi-quarter platform initiatives.
More specifically, you will: