Overview

Support Team Leader will manage a Technical Application Support team, ensuring all customer issues are prioritized, triaged, and resolved efficiently while meeting SLA commitments and delivering exceptional customer service.

Working Hours & Location

UK hours: 08:30 to 18:00, Monday to Friday, with UK public holidays observed. Hybrid work model: 3 days working from home per week. Based in Cape Town office.

Role and Responsibilities

• Manage day‑to‑day support services, ensuring customer issues are prioritized, triaged and resolved.
• Work toward business objectives.
• Lead and develop staff, maintaining high standards and high morale; mentor and coach staff.
• Act as point of contact for the team and escalations.
• Ensure customer satisfaction targets are exceeded.
• Develop and maintain clear training plans.
• Ensure all SLAs are adhered to.

You Will Be Able...