Sustaining Engineer

Sustaining Engineer is a hands-on role for a talented engineer to identify the root cause and solve critical production issues. This is a cross-functional role where you will become the subject-matter expert (SME) for some modules/services. You will debug Enterprise Java applications, work with customer engagement and development teams to identify the root cause and enable a resolution. Ideally, this role is for a seasoned individual with experience in both front-end and back-end development.

Responsibilities

• Prioritize tasks and accurately document the nature of the reported problem. Triage and remediate high-priority issues and bugs.
• Deep dive into an issue, analyze it, and identify solutions to resolve it. Propose any code fixes to the development team for further resolution.
• Be proactive and manage multiple high-priority threads.
• Develop a broad understanding of Aera's technical architecture. ...