Swedish-Native Customer Service Representative

3o-BPO Incorporated

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance

Others

Company Social Events

Role Overview

This role is primarily operational with additional Team Leader responsibilities:

• 80% Operational work (Handling customer inquiries via tickets, calls, and chat)
• 20% Team Leader responsibilities, including but not limited to:

1.) Creating and maintaining team schedules;

2.) Supporting agents and answering operational questions;

3.) Quality assurance and performance follow-up;

4.) Training and onboarding of new hires; and

5.) Other administrative and coordination tasks.

Qualifications:

• Swedish native speaker
• Willing to work onsite at our office
• Available to work Swedish office hours