Swedish speaking Technical Support Advisor in Malaga, Spain!
¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan.
We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain!
About the job
We are currently recruiting for an exciting Swedish speaking Technical Support Advisor in Malaga, Spain!
DUTIES AND RESPONSIBILITIES:
Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
Provide support to clients employees in the operation of user systems and peripheral devices
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowled...