Job Description

Job Title: Guest Services Coordinator

Department: Guest Relations, Front of House

Inspired and Supported by: Guest Relations Manager

Salary: £32,789 (including service charge)

Your purpose will be: To deliver an exceptional and seamless guest journey from pre‑arrival through to post‑stay by coordinating guest requests, facilitating clear communication across departments, and ensuring all touchpoints reflect the highest level of care and attention. You will play a key role in supporting Rooms Division in creating memorable and personalised experiences.

You will be accountable for:

• Managing guest communication, both internal and external, to ensure requests and preferences are actioned in a timely and effective manner.
• Supporting pre‑arrival planning by coordinating with relevant departments and ensuring all guest information is updated and communicated clearly.
• Overseeing all switch...