Job Description

Job Title: Guest Services Coordinator

Department: Guest Relations, Front of House

Inspired and Supported by: Guest Relations Manager

Salary: 32,789 (including service charge)

Your purpose will be: To deliver an exceptional and seamless guest journey from pre-arrival through to post-stay by coordinating guest requests, facilitating clear communication across departments, and ensuring all touchpoints reflect the highest level of care and attention. You will play a key role in supporting Rooms Division in creating memorable and personalised experiences.

You will be accountable for:

• Managing guest communication, both internal and external, to ensure requests and preferences are actioned in a timely and effective manner.
• Supporting pre-arrival planning by coordinating with relevant departments and ensuring all guest information is updated and communicated clearly.
• Overseeing all switc...