Who Are We Looking For
We're looking for someone to provide game changing services to our customers. Resourceful, independent and strong follow up skills are key qualities in this position. You will be interacting with customers, responding to their needs. Gather customer's information and determine the issue by evaluating and analysing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.
Your Duties & Responsibilities
. Provide Level 1 / 2 IT support to end users (onsite / remotely) . Provide front-line IT support to employees via walk-ups, tickets, and MS Teams . Maintain accurate ticketing processes and asset management tracking records . Provide emergency requests / VVIP support outside of business hours . Monitor, troubleshoot, and repair IT hardware and softwar...