Support Unified Comms Systems

• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.
• Attending to user requirements and work with vendor to provide solutions.
• Work with other departments for smooth flow of processes and procedures.

• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.
• Plan resource allocation and utilisation across the various project and quarterly releases.
• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.
• Monitor and manage risks /issues related to technical delivery.

• Skilled in NICE Engage Voice Recording systems administration.
• Experienc...