Job Summary:

The Solutions Architect for Disney Viewer Experience (VX) is responsible for designing and governing enterprise‑grade architectures that support the Disney+ and Hulu contact centers. In this role you would provide support for both our Assisted Service and Self-Service teams, specifically focused on Salesforce, NICE systems, Baymax+, Snowflake, Tableau, Sprout Social, and related adjunct platforms. Ensuring these systems operate cohesively within Disney’s broader technology ecosystem.

The architect partners with product, engineering, operations, and business teams to deliver scalable, secure, and highly integrated solutions that elevate customer service, marketing, analytics, and immersive experience capabilities.

Responsibilities and Duties of the Role: