A hands-on, technically advanced role focused on troubleshooting, maintaining, and optimizing access control and security systems across multiple client environments. Acts as L1/L2 escalation point for complex technical issues, performing root cause analysis (RCA) and implementing corrective actions Diagnoses and resolves hardware, software, network, and system integration issues, including credentialing and access workflows Works with vendors for deep technical support, patches, and upgrades Requires expertise in platforms like LenelS2 OnGuard, HID/Mercury, Genetec, Suprema, ZKTeco, Axis, and Milestone VMS Responsible for preventive maintenance, system optimization, and lifecycle management Ensures proper documentation, system updates, and long-term reliability in mission-critical environments Education: Diploma / Nitec in IT, Computer Engineering, Electrical/Electronics Engineering, or related field. Technical certifications in CCTV and Access Control systems are highly recommended. ...