Key Responsibilities

1. Incident Management & Troubleshooting

• Provide onsite technical support for all hardware, system, and application issues under maintenance scope.
• Assist in incident verification, isolation, and resolution or provision of approved workarounds.
• Troubleshoot and resolve Level 1 and Level 2 technical issues.
• Escalate complex or unresolved incidents to Maintenance Team Leader and inform Maintenance Manager accordingly.
• Respond promptly to service disruptions, system alarms, or performance anomalies.

2. Preventive & Corrective Maintenance

• Perform daily system health checks and review logs to identify early signs of issues.
• Execute preventive maintenance activities and carry out corrective actions when required.
• Perform and verify scheduled backups: daily incremental, hot backups, and weekly full backup...