Description We are looking for a Systems Engineer to support the reliability and performance of critical cloud-based business applications in Jacksonville, Florida. This role focuses on day-to-day platform operations, incident resolution, and service improvement across production environments. The ideal candidate is comfortable working across infrastructure, application support, and automation while partnering with cross-functional teams to maintain compliance and deliver a strong customer experience.

Responsibilities:
• Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users.
• Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable.
• Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when e...