The System (CCaaS)Solutions Architect is responsible for the strategic design, leadership, and delivery of enterprise Contact Center as a Service (CCaaS) solutions. This role combines deep technical architecture expertise with team leadership and cross‑functional collaboration to ensure the CCaaS platform meets business objectives, customer experience expectations, and operational requirements.
The role provides end‑to‑end ownership of the CCaaS platform, including architecture, roadmap planning, development oversight, system integration, and vendor coordination. The System Solutions Architects works with CCaaS developers and engineers while acting as a trusted technical advisor to business and technology stakeholders.

Key Responsibilities

Platform Strategy and Roadmap