To provide technical and operational 1st line support to the business to facilitate operational effectiveness. Support includes all products, systems and 3rd party applications.

Resolve all allocated support queries within agreed service level agreements

· Provide after hour 1st line support to all staff when required and assist with all

SSD related queries

· Support all internal and external approved products for the business and

Wings clients

· Investigate all calls before escalating and ensure all work done is captured in

the logging system

Qualifications:

At least 3 years’ experience in the IT industry

Candidate must possess at least Bachelor's/College Degree in Information Technology

Knowledge in the following:

Citrix

· Microsoft

· AVAYA

· Linux