Duties Description Under higher level supervision, the Taxpayer Services Specialist 2 will supervise and provide
administrative and technical assistance for the day to day activities of a unit.

Duties include but are not limited to the following:

- Supervise, plan, organize and adjust staff work assignments to avoid backlogs meet deadlines,
and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and
attendance using existing quality assurance procedures.

-Access pertinent information from various databases and processing systems to identify and
accurately resolve taxpayer issues related to STAR and other STAR related credits.

-Review and make determinations on appeals filed by homeowners regarding eligibility for STAR
and other STAR related credits

- Display a calm, courteous and reasonable manner under sometimes difficult and highly stressful
circumstances.

- Identif...