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🥝 Team Lead, Customer Service

Thermo Fisher Scientific | Singapore, Singapore | Posted June 20, 2026

Team Lead, Customer Service

Job Description

At Thermo Fisher Scientific, we are seeking an experienced Team Leader to support our Customer Care Manager/Senior Manager in leading the Customer Service team based in our Singapore Shared Service center. Operating within our Supply Chain and Commercial Operations function, you will assist in day-to-day leadership and operations in a rapid, fast-paced environment while serving as a trusted business partner to commercial and functional teams.

Your key responsibilities (including but not limited to):

  • Support the Manager in leading, motivating, coaching, and supervising the Customer Care Team
  • Assist with hiring and on-boarding of new employees
  • Support and conduct team meetings and one-on-one sessions with direct reports under Manager's guidance
  • Be an effective Change Agent who leads by example and handles periods of change with motivating behavior while supporting the Manager's vision
  • Oversee daily order fulfillment (Quote-to-Cash i...

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