Job Title: Team Lead – Intake & Case Management (ABA)
Location: Remote (South Africa – US Hours)
Job Type: Full-Time
Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)
Key Responsibilities:
- Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching
- Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding
- Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems
- Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met
- Develop, implement, and improve intake and case management processes and SOPs
- Act as the escalation point for complex cases, delays, or client concerns