General Overview of the Job:

The primary goal is to supervise the team and ensure that Key Performance Indicators (KPIs) are achieved as agreed with stakeholders to ensure their satisfaction. Responsible for coordinating and ensuring timely updates to the team's manager on overall performance and immediate concerns that require action.

Roles and responsibilities:

• Supervise the daily activities and execution of the team’s processes assigned ensuring that standard operating procedures are completely followed.
• Handles coordination of all processes within the team.
• Act as first point of migration of processes/tasks.
• Ensure timeliness, accuracy and productivity targets are met.
• Routine communication and coordination with Process Experts and counterparts.
• Continuously monitor team performance aligned in the established KPIs.
• Encourage, coach, ...