Job Description

Job Req Number:

Key Tasks & Deliverables

• Oversee assigned countries migrated into GBS MNL Customs team.
• Strategize to drive process optimization, accountability, and ownership.
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA).
• Provide guidance on process design and optimization.
• Propose process changes where needed to drive efficiency and improve execution.
• Act as an ambassador of GBS MNL.
• Prepare and present performance report to internal and external stakeholders.
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs.
• Work closely with associates to increase productivity and assist in creating positive working relationships with all stakeholders.
• Maintain all areas of Health and Safety relevant to the working environment & staff ...