## Job DescriptionAs the Team Lead, Total Rewards (APAC), based out of our Manila hub, you will act as the primary operational engine driving employee service excellence across the Asia-Pacific region. Sitting within our People and Places team, your leadership directly impacts how our workforce experiences Zendesk's global benefits, payroll, and reward programs. By guiding a dedicated team of Tier 1 and Tier 2 specialists, handling operational escalations, and executing deep tactical root-cause analyses, you bridge the gap between high-level global strategy and flawless regional execution. Your commitment to operational stewardship ensures a compliance-focused, high-performing, and empathetic support ecosystem for all APAC employees.## **What you'll be doing*** Oversee the daily workflow and Zendesk ticket queues for the APAC People Services Total Rewards team to ensure SLAs are met and inquiries are resolved accurately.* Supervise, coach, and mentor Tier 1 and Tier 2 team members, con...