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🥝 Team Lead Rider On Ground Ops
Delivery Hero | dubai, United-Arab-Emirates | Posted June 20, 2026
Job Description
Whats on Your Plate - Lead and manage operations within the assigned city.
- Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.
- Monitor and optimize staffing levels across the city to meet operational needs.
- Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
- Optimize live operations to minimize order losses and improve efficiency.
- Implement data‑driven strategies to enhance rider performance.
- Ensure the city meets and maintains key performance indicators (KPIs).
- Facilitate effective communication and coordination between the RC team and riders.
- Conduct rider training sessions to enhance skills and performance.
- Ensure compliance with company policies and regulations.
- Keep the RC team motivated and aligned with business objectives.
- Perform ad hoc tasks as requested by the line ma...