We are seeking an experienced and driven Team Leader to join our client, Talent Outsourcing Channel Solutions, in their Cebu City, Cebu office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service agents, ensuring exceptional service delivery for our clients.

What You'll Be Doing

• Manage, motivate and develop a team of customer service agents to deliver an exceptional customer experience
• Monitor team performance, set goals and provide regular feedback to drive continuous improvement
• Identify training needs and implement development plans to upskill the team
• Foster a positive and collaborative team environment to enhance morale and engagement
• Liaise with cross-functional teams to resolve complex customer inquiries and issues
• Implement and maintain quality assurance processes to ensure compliance with client requirements
• Analyse data and generate repo...