Job Description: Team Leader – Email Process

Designation: Team Leader

Experience Required: 1.5 to 2 years as a Team Leader

Work Mode: Remote

Location: PAN India

Working Days: 6 days per week, rotational shifts, rotational week offs

Role Overview:

The Team Leader will oversee day-to-day operations for an email/chat support process, ensuring smooth workflow, team productivity, and high-quality service delivery. The role requires strong communication skills, the ability to manage large volumes, and prior experience handling mid-sized teams.

Key Responsibilities:

• Lead and manage a team handling email and chat-based customer support.
• Monitor daily performance metrics and ensure SLA adherence.
• Handle large volumes of customer interactions with accuracy and efficiency.
• Provide regular feedback, coachi...