The Role:

To successfully manage a Team and administration staff against set KPI’s which

reflect volume but more importantly the quality of the team's work. Report previous months stats to the line manager with an action plan for any member of staff underperforming.

Work with internal managers, external bodies, contractor and customers to deliver strong performance in the revenue stream whilst maintaining full compliance with the Code of Practice.

Qualifications:

• PC Literate to a good standard, knowledge of Microsoft Office products
• Effective verbal and written communication skill
• Effective listening skills
• Strong interpersonal, presentation and problem-solving skills
• Ability to identify root cause and take corrective action
• Flexible and responsive to change
• Experience of performance management
• Decision making skills based upon s...