On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

• Manageanddirectthedailyactivitiesofthecallcenteragents,includingcreativeresourceplanningandimplementingcallcenterstrategiesandoperations.
• Provideoperationalguidance.Train,coach,monitor,recognize,support,andpromotedisciplineinanygivensituation.
• Providemeaningfulcareerandprofessionaldevelopmentforassignedexpertsinpartnershipwithleadershipdevelopmentstaff.
• ProvideacareerpathfortheAdvisorswhowouldliketolevelupthroughaneffectiveandcomprehensivetrainingplan.
• Carryoutneeds,assessments,andperformancereviewstoofficers.
• Setandmeetperformancetargetsforefficiencyandquality.
• EnsurethattheServiceDeliveryprocessesandteamaremeetingEnshoredandclient-specificKPItargets.
• Pr...