Key Responsibilities

• Supervise, coach, and mentor a team of PHRNs in handling clinical and non-clinical BPO-related tasks (e.g., utilization management, prior authorization, claims review, telehealth support).
• Monitor daily team performance, productivity, and quality metrics.
• Conduct regular performance reviews and provide constructive feedback.
• Assist in training and upskilling team members on medical protocols and client guidelines.

Qualifications

• At least 3 years Team Lead Experience
• Must be a Philippine Registered Nurse with an active PRC license.
• With Healthcare Account Experience
• Willing to work onsite at MOA Pasay