Team Leader – US Campaign (BPO)

Location: Cape Town (Waterfront)
Working Hours: 14:00 – 00:00 (US Time Zone Campaign)
Salary: R20 000 – R25 000 per month
Employment Type: Full-Time

About the Role

We are currently seeking an experienced Team Leader to manage and motivate a team supporting an American-based campaign . The successful candidate will be responsible for driving team performance, maintaining service standards, and ensuring operational targets are achieved.

This is an exciting opportunity for a strong leader who thrives in a fast‑paced, performance‑driven environment.

Key Responsibilities

• Lead, coach, and motivate a team of agents to achieve daily and monthly targets
• Monitor individual and team performance against KPIs and SLAs
• Conduct regular coaching sessions, performance reviews, and feedback sessions
• Handle escalations and provide support on complex cu...