The Customer Contact Center Chinese-speaking Team Leader will oversee the bank's Customer Service Officers, who respond to client inquiries and concerns over the phone.
The responsibilities we will trust you with:
Work closely with the team, motivating and coaching them
Keeping up to date with business development and new product lines
Reporting to the Customer Service Manager
Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Ensure training and development plans are maintained for all team members
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
The qualifications you sho...