Team Lead is responsible for entry-level supervisory duties and support and development of representatives.

The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals.

This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.

Requirements

Minimum Hiring Requirements include:

• 1-2 years of experience as Team Leader
• Must have experience in handling a Telco program
• Amenable for Graveyard/Shifting schedules
• Willing to work in SM Fairview Tower 4