We are currently supporting a client in hiring a Team Manager – Insurance Operations to lead a team handling insurance/risk processes.

This role requires strong people management experience and the ability to drive team performance and stakeholder engagement.

Key Responsibilities

• Manage and coach a team of 7+ members
• Oversee day-to-day insurance operations
• Ensure SLA/KPI delivery, quality, and compliance
• Act as escalation point for stakeholders and clients
• Drive process improvements and team development

Qualifications

• Proven experience in people management
• Background in Insurance, Risk Management, or Financial Services
• Strong communication and stakeholder management skills
• Willing to work onsite for training and support shifting schedules