Job Description

Department: Technical / After‑Sales

Reports To: CEO/COO

Employment Type: Full‑Time

POSITION OVERVIEW:

The Tech Associate is responsible for ensuring that all products meet quality and functionality standards prior to dispatch, as well as managing returned items and conducting product repairs. This role plays a critical part in upholding customer satisfaction by maintaining the integrity and performance of all outgoing and returned merchandise.

Key Responsibilities

Pre‑Dispatch Product Testing:

• Conduct thorough functional and quality testing of all products before dispatch to ensure they meet established standards and specifications.
• Identify, document, and flag defective or non‑conforming items for further review or repair prior to shipment.
• Collaborate with the fulfillment team to ensure only fully tested and approved items are dis...