Job Description

• IT Project Management when onboarding new clients
• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
• Draw up project plans and timelines.
• IT Procurement
• Good communicator
• Organizing IT resources to meet PMO/Client timelines.
• Maintain relationship with client/client IT into BAU environment
• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations
• Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.
• Draft reports on IT Service Delivery and present the data to the Senior Management Team
• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
• Be proactive and review business process...