The Technical account Management team provides a wide range of services to MINDBODY customers who wish to engage with a single-point-of-contact for their technical and business management needs. Customers who purchase Technical Account Management may also request their TAM to support multiple types of project engagements from onboarding new locations to mass data changes within the software.
The Technical Account Manager (TAM) provides advanced technical account management support to their assigned customer base by gaining an understanding of a customer’s business model to develop solutions that meet the customer’s needs and improves efficiencies within the software. The TAM is required to develop relationships with customers along with internal resources to ensure a customer’s success when utilizing Mindbody solutions. The TAM is responsible for managing the customer experience by educating customers on best practices, acting as a pr...