Job brief

• We are looking for a subject matter expert in the call center domain with deep hands‑on experience with Cisco UCCE design and delivery, WebEx CC, Genesys, and Calabrio.
• 5 to 10 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12.x product suite in IVR, CVP, ICM, CTI – Application Development and Apps Maintenance.
• To design, implement, and support Consilium Software in‑house products like UniAgent™, UniCampaign™, UniDashboard™, UniVCX™.
• To manage and support our key customer base in Asia‑Pacific.
• Experience with other call center vendors like Genesys, Calabrio 11.5, AWS Connect, etc. will be an advantage.
• Experience in CTI integration with CRM, outbound list and campaign management.
• Experience in call routing scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
• Experience in managing complex call center deployments with multiple c...