We are looking for a motivated and service-oriented End User Desktop Engineer to provide frontline IT support for insurance agents and internal users. The successful candidate will be responsible for troubleshooting hardware and software issues, setting up laptops and tablets, managing IT assets, and ensuring users are able to work effectively with minimal downtime. Technical Support & Maintenance
Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications. Support and maintain printers, computer hardware, and peripheral equipment. Perform preventive maintenance and remedial repairs on desktops, laptops, and printers. Ensure compliance with warranty requirements and return defective parts to inventory. Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access. Escalate complex issues to Tier 3 support when beyond scope.
Operational Tasks
Respond to and resolve hardware a...