Technical Partner Advisor, Zoom Customer Experience

What you can expect

You'll drive customer retention and expansion across Zoom's Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. You'll establish technical standards, monitor account health, and proactively address churn risks throughout the customer lifecycle. You'll enable partners to independently deliver value while connecting product feedback to engineering improvements.

About the Team

We deliver Zoom's Customer Experience solutions through strategic partner relationships, ensuring enterprise customers achieve their business objectives. Our team collaborates across Product, Engineering, and Partner organizations to scale technical expertise. We exist to make complex contact center technology accessible and valuable for customers worldwide.

What we’re looking for