Job Description

Work Experience- 4+ Years of relevant experience

• Lead the Customer Support Data Modernisation Program, a complex, multi-phase redesign to create a unified, scalable, and AI-ready data platform.


• Translate Strategy into Execution, developing an end-to-end program plan and structured roadmap with clear milestones, dependencies, and deliverables.


• Drive Cross-Functional Alignment by working closely with engineering, data, and analytics teams on requirements, design decisions, and delivery timelines.


• Manage Program Governance and Cadence, establishing structured updates, tracking progress, monitoring risks, and proactively resolving blockers.


• Requires Proven Experience managing large-scale enterprise data transformation/modernization programs in complex, cross-functiona...