Responsibilities

• Manage and deliver projects effectively from initiation to completion, ensuring customer expectations are met.
• Test and assure software quality prior to release, including interfaces with external systems.
• Support customers through User Acceptance Testing, taking a proactive role in ensuring successful validation.
• Lead customer preparation activities, including configuration workshops both pre- and post-installation.
• Configure systems to meet customer requirements and deliver agreed business outcomes.
• Support customers during implementation, including troubleshooting, problem resolution, and coordinating with development teams where required.
• Deliver customer training on system functionality and usage.
• Maintain clear and effective communication with both internal stakeholders and customers.
• Diagnose, log, and manage issues through to resolution, escalating where approp...