Key responsibilities:

• Provide after‑sales service support for customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provide initial commissioning plans, as well as coordinate commissioning activities for successful delivery
• Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
• Conduct field services with team and service partners in pre‑commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct product testing, fault diagnosis, and repairs at the workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high‑quality solutions to customers’ issues
• Continuously develop knowledge of all relevant product...