What´s the role?
As the Technical Services & Field Operations Supervisor, you will supervise activities that minimize breaks in service and outages, and by facilitating internal and external communications. Meet customer expectations, technical quality standards, and company safety requirements. Responsible for meeting service activation and repair commitment dates. Lead technicians and ensure quality service is being performed.
How can you add value?
Ensure responsiveness and first-time resolution to trouble call work orders while adhering to company quality and safety standards.Responsible for supervising the field operations and ensuring customers receive the highest level of quality service during maintenance and repair of all Liberty Cable products.Coordinate with dispatch to ensure all technicians are onsite to their jobs within the scheduled timeframe.Review and coordinates nightly check-in and rotates On-Call sched...