Technical Service Manager

An experienced Technical Service Manager is required to lead and optimise a technical services department, ensuring high-quality support, repairs, and network performance. This role focuses on service excellence, SLA delivery, team leadership, and continuous improvement across technical operations.

Requirements

• Strong technical background in electronic systems and network infrastructure
• Proven experience in a technical management or leadership role
• Experience in service delivery, repairs, and commissioning environments
• Strong knowledge of quality control and process improvement
• Ability to manage SLAs, turnaround times, and customer satisfaction
• Experience in team leadership, performance management, and staff development
• Strong analytical, reporting, and problem‑solving skills
• Ability to manage stock control, risk, and operational processes