+ Supervises the day-to-day delivery of high-quality technical services for certain product groups.

+ Monitors daily productivity and quality of work and allocates resources as required.

+ Supervises technical services projects concurrently and ensures completion within time frames.

+ Evaluates products according to requirements of the national/international standards and precedent decisions.

+ Makes technical decisions.

+ Develops, monitors and reports Key Performance Indicators (KPIs) to ensure consistent and high-quality deliverables and overall team performance.

+ Manages the performance of the team.

+ Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.

+ Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital se...