Elevate client satisfaction as a Technical Specialist in Internet Services with ENCORE. Manage wired and wireless networks for events while ensuring seamless client support.
This role involves troubleshooting network connections and assisting clients with advanced setups. You'll work closely with ENCORE managers and venue IT personnel to execute successful event technology plans. Your technical expertise will be crucial while monitoring equipment, addressing issues, and providing actionable event data.
Key Responsibilities:
• Collaborate with teams to identify event internet needs
• Troubleshoot network issues during events for client success
• Maintain positive client relationships through effective communication
• Ensure timely setup and operation of network equipment
• Assist in sourcing replacement network equipment as needed
Requirements:
• Bachelor’s degree preferred, High School Diploma required
• 1-2 years of Internet services/networking experience...