We are seeking a proactive and skilled Technical Support Advisor to join a dynamic, client-focused team in A Coruña. This is an exciting opportunity to build your career in technical support while enjoying life in one of Spains charming coastal cities.
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What you will do
Provide high-quality technical support to clients, troubleshooting issues and delivering effective solutions.
Respond to inquiries via phone, email, or other channels, ensuring timely resolution and client satisfaction.
Diagnose technical problems and escalate complex issues when necessary.
Document support activities and maintain accurate records of incidents, solutions, and follow-ups.
Collaborate with internal teams to share knowledge and continuously improve support processes.
Stay up to date with products, services, and system updates to provide inform...