Job Description

- Handle and carefully respond to all customer inquiries via inbound calls and email

- Handle a range of queries, effectively communicate solutions, and document issues and resolutions for future reference.

- Provide excellent customer service through active listening

- Work with confidential customer information in a secure manner

- Aim to resolve issues on the first call by being proactive

- Appropriately and adequately communicate with customers



Qualifications:

- Highschool / Senior HS Graduate / College Graduate of any IT related courses

- At least 6 months of SQL experience

- 2 years overall experience in Tech Support/Customer Service Representative