Technical Support Engineer

Location: Dubai, UAE

Industry: Automotive

Position Type: Full-time

Experience: 3-5 years

Key Responsibilities

• Provide expert technical support to workshops for diagnosing complex vehicle issues across engine, transmission, and electronic systems.
• Analyze faults and ensure accurate and timely resolution to improve first‑time fix rates.
• Support field teams through remote and on‑site troubleshooting aligned with service level agreements.
• Liaise with manufacturers for escalations, technical queries, and product support.
• Review and validate warranty claims ensuring compliance and documentation accuracy.
• Conduct technical training sessions for service teams and evaluate effectiveness.
• Monitor recurring issues and provide feedback for product and service improvement.
• Ensure availability of technical tools, service bu...