Provide expert technical support for machinery at a leading global company. Engage in installations, repairs, and customer satisfaction to enhance service excellence.
The Technical Support Engineer role focuses on after-sales for construction and industrial machinery. With a minimum of five years in after-sales service, you will handle customer requests, diagnose issues, and provide effective training for optimal equipment use. Your expertise will help improve customers’ operational skills and overall efficiency.
Key Responsibilities:
• Provide installation and maintenance for machinery and equipment
• Diagnose and resolve customer technical issues swiftly
• Conduct training for customers and internal teams
• Analyze equipment malfunctions and propose improvements
• Maintain relationships through regular customer visits
Requirements:
• Bachelor’s degree in Mechanical or Electrical Engineering
• 5+ years of after-sales service experience
• Preferred expe...